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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: Holiday.com, ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: Holiday.com, ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

How To Cancel PrivateVPN & Easily Get a Refund in 2025

How To Cancel PrivateVPN & Easily Get a Refund in 2025

Author Image Kelvin Kiogora
Kelvin Kiogora Updated on July 03, 2025 Fact-checked by Eric Raue Former Cybersecurity Researcher
Table of Contents
When I asked for a full refund after trying PrivateVPN, it stood by its money-back guarantee. Getting my money back within the 30 refund period was straightforward, and it didn't even matter that I used a deal to get the cheapest PrivateVPN offer.

PrivateVPN is an excellent choice for online security, but I understand that it might not be for everyone. Thankfully, canceling your PrivateVPN purchase and getting a refund is easy — provided you cancel within the guarantee period.

However, a VPN is still recommended to protect your data from online threats like snoops and hackers. That’s why my team and I tested 43 VPNs and found the best PrivateVPN alternatives with even better speeds, more servers worldwide, and better device compatibility.

The Ultimate Guide: How To Cancel PrivateVPN and Get a Refund

Pro Tip: If you’ve used PrivateVPN for more than 30 days and simply want to cancel (without requesting a refund), you just need to stop the auto-renewal option. To do this, sign into your account, go to Control Panel, and click Cancel Subscription. You don’t need to talk to customer support.

To get a refund, you must contact PrivateVPN via email or the ticket support system. The good news is that this is an easy process that you can quickly complete online. Just remember to cancel within 30 days to be eligible.

Here’s the step-by-step process for canceling PrivateVPN and getting your refund:

  1. Log in to your account. Go to privatevpn.com and sign in using your email address and the password you created when registering.
    Screenshot of the PrivateVPN homepage showing how to access the login screenThis will bring up a pop-up where you can enter your login details
  2. Open the support page. Click the Support button, then on the Support page, click Contact Us.
    Screenshot of the PrivateVPN Support page showing how to contact customer supportClicking it will bring up the live chat pop-up
  3. Cancel and request a refund. On the chat window, click on Chat with us, then select Support. Say that you would like to cancel and request a refund. You’ll be connected to an agent who will ask you a few questions (including your reason for canceling). You can also cancel by emailing the support team directly and requesting a refund. Don’t forget to provide your reason for canceling in the email.
    Screenshot of the PrivateVPN live chat windowIt took me under 2 minutes to be connected to a human agent
  4. Await confirmation. PrivateVPN says it tries to provide email confirmation within 24 hours. I received mine within the hour.
  5. Get your refund. Once your refund request has been processed, you should get your money back within 5 business days. I received mine after 4 days.

How To Cancel PrivateVPN and Get a Refund on iOS and Android

PrivateVPN handles offers directly on its website. To cancel your purchase and get a refund, contact customer support by following the steps outlined above. If you cancel within the 30-day guarantee period, you’ll get a full refund.

Note that if you signed up for PrivateVPN on mobile, it’s possible to cancel your purchase on the Google Play Store or Apple App Store. However, you won’t get a refund if you cancel through mobile app stores. Therefore, be sure you cancel directly on PrivateVPN’s website if you want to be eligible for a refund.

Looking for the best PrivateVPN alternatives for a specific device? Check out our detailed guides on the best VPNs for the most popular operating systems:

FAQs on Canceling PrivateVPN

Can I reactivate my PrivateVPN option after canceling?

To reactivate PrivateVPN after you cancel, you have to wait for your current offer to expire and then manually purchase a new offer. Before getting a new PrivateVPN option, you might want to try some PrivateVPN alternatives with reliable money-back guarantees to see if they meet your needs better.

How long does it typically take for PrivateVPN to issue a refund?

A PrivateVPN refund typically takes 5 to 7 working days, though you could get your money faster. After getting your refund, consider trying another reliable VPN to safeguard your online activities. Abandoning VPNs altogether will leave your data vulnerable to hackers and online snoops.

How do I contact PrivateVPN’s customer service?

Simply click on the Live Chat button at the bottom right of the PrivateVPN homepage and click on Chat with us. This option allows you to chat with a live agent who will help you with most issues, including how to cancel your PrivateVPN purchase. You can also contact PrivateVPN’s support via email.

Does PrivateVPN offer refunds on cryptocurrency payments?

No, PrivateVPN doesn’t offer refunds on cryptocurrency payments.

We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: Holiday.com, ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

About the Author

Kelvin was a writer and cyber-safety researcher at vpnMentor, whose expertise in the latest online security tools helped readers in keeping them safe from hackers and online snoops.

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